The DEX Show | Podcast #58 – Opening a ‘Tech Café’ at Your Workplace w/ Jim Graziano

The DEX Show | Podcast #58 – Opening a ‘Tech Café’ at Your Workplace w/ Jim Graziano
May 9, 2023


In this episode, Digital Experience Specialist Jim Graziano joins Tim and Tom to discuss his successful implementation of a real-world corporate “Tech Café”– a resource Jim started at Ball Corporation, and recently covered for the DEX Hub.

The Tech Café was inspired by Apple’s Genius Bar. Both have a concierge-style walk-up service where customers/users can interact face-to-face with friendly trained experts and receive personalized support. Jim’s “Enterprise Genius Bar” quickly became a central service at his workplace, and a great opportunity for users and IT to reconnect in person – personally and professionally – in the post-pandemic hybrid environment.

It is also, as Tim and Tom discover here, a great new tool for the provision and monitoring of a fantastic digital employee experience.

Click here to read Jim’s DEX Hub article on the Genius Bar. You can find Jim on LinkedIn here and can check out his fiction here.

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To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple PodcastsSpotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Tim Flower is the VP of DEX Strategy at Nexthink and the co-host of the DEX Show Podcast, a show dedicated to technology and change-management professionals interested in improving the way we work. He has worked in enterprise IT for over 30 years, and since joining Nexthink in 2015, he has helped businesses large and small around the world to understand the power of information when viewed through the end-user. Tim is also the author of the new book, DEX for Dummies, a practical guide for organizing and executing an effective DEX strategy in any organization.  Learn More

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