What happens when internal communications becomes an employee experience problem? Sharon O’Dea and Jonathan Phillips, co-founders of Lithos Partners and co-authors of a new book on digital communications at work, join the show to explore the hidden architecture of the modern workplace in complex organisations. They explain why employees are not a captive audience, how communication gets lost across layers of tools and processes, and why discovery matters more than simply auditing what already exists. The conversation covers AI, information overload, shadow channels, bad metrics, email, intranets, leader communication and the “means, motive and opportunity” test for digital employee experience.
Get hold of Digital Communications at Work here: https://www.digitalcommunicationsatwork.com/