This very special Reality Bytes explores one of Nexthink’s most exciting and ambitious AI projects to date. Tim and Tom are joined by Mohamed Kafsi, Director of AI Diagnostics, and Maxime Kinet, Tech Lead in Diagnostics, to tell the incredible story of teaching a large language model to speak Nexthink Query Language (NQL) — and what it means for the future of digital employee experience.
You’ll hear:
🔍 How Nexthink Assist evolved from a query generator into a true DEX analyst
🧠 Why teaching AI to reason (not just autocomplete) is the next frontier
📊 Assist’s upcoming capabilities—from generating reports to learning from peers
⚡️ Why this is so much more than just another chatbot—it’s the start of a revolution in IT operations
Watch Nexthink Experience 24 presentations on-demand here.
Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here.
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com).
Download a free copy of Forrester's 2024 EUEM Wave™ report here.
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.