Reality Bytes is back, with Tom, Oriana and Dina joined by Nexthink Head of UX Lisa Kleinman. Fresh from Nexthink’s visual refresh, Lisa explores what sits beneath good design: psychology, anthropology, curiosity and the willingness to look beyond the data. Why do people use technology in ways its creators never imagined? Why is “more training” so often the wrong answer when software feels difficult? And what can DEX professionals learn from the UX team’s effort to understand the person behind the click?
Download your copy of The Forrester Wave™: Digital Employee Experience Management Solutions, Q4 2026 here (https://nexthink.com/forrester-wave)
REALITY BYTES RETURNS: Psychology, Anthropology and the Art of Great UX w/ Lisa Kleinman
