In this special DEX Show epeisode. Tom sat down in person with with guest speaker Christy Punch, Principal Analyst at Forrester covering digital workplace and digital employee experience, to explore why DEX has become the competitive advantage every technology leader can no longer ignore.
From the rise of AI-powered automation to the critical shift in how we measure DEX success, Christy shares insights from Forrester’s research with enterprise customers and vendors – and reveals why most organizations are getting it wrong when it comes to scaling DEX initiatives across the business. We dig into how organizations can operationalize DEX improvements at scale, why frontline workers deserve better technology, and what the future holds as AI agents and automation become embedded in every workflow – and why governance and trust become non-negotiable. For CIOs and technology leaders, Christy challenges you to stop thinking of DEX as an IT problem to solve, and to start thinking about it as a cross-functional business imperative. Watch this conversation if you want to learn how to drive lasting change across the organization.
Download your copy of The Forrester Wave™: Digital Employee Experience Management Solutions, Q4 2026 here (https://nexthink.com/forrester-wave)
Watch the full video of the conversation on The DEX Show's sister podcast Soul of the CIO (https://www.youtube.com/@SouloftheCIO/videos)
