The digital employee experience (DEX) journey is never truly finished. As organizations evolve, so do the expectations, challenges, and opportunities surrounding employee technology experiences. At Nexthink, we’ve spent years helping enterprises navigate this journey, ensuring that they continuously derive value and outcomes from their investments in DEX.
The third and final installment of our DEX Journey video series, Continuing the DEX Journey: Building on Success, brings together leading industry voices to share their perspectives on DEX maturity and how they are sustaining progress in their organizations. Featuring insights from Emily Schlick (Vizient), Adrian Lowe (Allianz), Jim Jacobs (Leidos), Stephen Hammond (Skipton Building Society), Alan Klackner (ZS Associates), and Zakir Mohammed (Toyota), this discussion highlights how organizations can build upon their successes and push forward into new heights of maturity.
The Evolving Nature of DEX Maturity
Achieving DEX maturity is not about reaching a final destination—it’s about continuous improvement, refinement, and alignment with business goals. As Emily Schlick notes:
"You just have to know what are the goals for this year, for next year, and the year after. What's on that roadmap? Bring the DEX story to them in a way that shows them that it's helping or complementing to achieve those goals."
At Nexthink, we pride ourselves on being more than just a technology provider—we are a strategic partner that helps customers unlock the full potential of their digital workplace.
By fully embracing the power of DEX, enterprises can eliminate inefficiencies, optimize technology spend, and create a seamless digital work environment for their employees.
The Path Forward
Looking ahead, organizations are setting ambitious goals—whether it's eliminating traditional service desks, implementing self-healing technology, or optimizing ITSM integrations These are the types of bold strategies that drive real transformation in the digital workplace.
To hear more firsthand insights and learn how industry leaders are charting their paths to long-term DEX success, watch the final episode of our video series, Continuing the DEX Journey: Building on Success, above. And if you missed the earlier installments, check out Your First Year with DEX: A Strong Approach and The Art of the Possible: Launching Your DEX Journey to explore the full journey.
