The DEX Show | Podcast #16 – The World’s Oldest Millennial w/ Ben Ward

The DEX Show | Podcast #16 – The World’s Oldest Millennial w/ Ben Ward
September 15, 2021

End users now have choices — it’s devices as choice, it’s experience as choice — and that is what has made life both easier and more difficult for IT.” — Ben Ward

The paradigm used to be that corporate technology slowly inched its way into the consumer’s hands. During that era, IT had full control over the technology. Users, however, were frustrated because of its inability to adapt to the experience we expected and needed.

Now, that paradigm has shifted. Ever since the advent of the iPhone, we’ve flipped the script. Now, we’re bringing user-friendly consumer technology into the workplace and asking IT to support it, to secure it — to make it work.

In this episode, Ben Ward, EUC Activist and Senior SE at IGEL, breaks down the history of corporate technology and how consumerization has made IT’s job both easier and more difficult.

We discuss:

  • The beginnings of corporate technology
  • How the iPhone almost broke IT
  • Why enterprises should adopt an intuitive, user-friendly model for support
  • The trend toward user experience monitoring

You can read Ben Ward’s brilliant new article: Greater expectations: How the smartphone put employees in charge.

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple PodcastsSpotify, or your preferred podcast platform.

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To make sure that you never miss an episode, subscribe to the show on Apple Podcasts, Spotify, or your favorite podcast player. If you’re listening on Apple Podcasts, make sure to leave a rating of the show, just tap the number of stars you think the podcast deserves. If you’d like to learn more about how Nexthink can help you improve your digital employee experience, head over to Thank you so much for listening. Until next time.

Thomas McGrath is a writer, filmmaker, and podcaster. He has been published everywhere from VICE to Computer Weekly, and is the producer and co-host of the Digital Employee Experience Show. Learn More

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