Tom welcomes Mike Lovewell to explore how digital friction continues to shape the modern workplace. From early days of low awareness to today’s complex, AI-influenced environments, Mike shares how friction has evolved in scale rather than cause. They discuss the growing importance of flow state, the measurable business impact of small disruptions, and why adoption—not just technology—is the key to success. AI emerges as both a solution and a new source of friction, depending on trust and usability. The conversation highlights why employee experience remains the ultimate metric, and why reducing friction is now critical to productivity, retention, and competitive advantage.
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