In this episode of Reality Bytes, Guillaume Charles (Product Management Director for Diagnostics at Nexthink) joins Sean, Tim, Tom and Oriana to discuss the power of DEX.
The discussion delves deep into the “See, Diagnose, Fix” philosophy driving Nexthink today, emphasizing the importance of collecting and visualizing data, diagnosing issues at scale, and automating fixes. Guillaume shares several real-world examples of how Nexthink’s approach has helped organizations identify and resolve complex IT issues efficiently.
Guillaume also discusses the potential implications of Nexthink’s approach for IT teams, such as redefining the roles of L1, L2, and L3 support.
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