Reality Bytes #31: The Encyclopedia of DEX (w/ Guillaume Charles)

Reality Bytes #31: The Encyclopedia of DEX (w/ Guillaume Charles)
September 27, 2023


In this episode of Reality Bytes, Guillaume Charles (Product Management Director for Diagnostics at Nexthink) joins Sean, Tim, Tom and Oriana to discuss the power of DEX.

The discussion delves deep into the “See, Diagnose, Fix” philosophy driving Nexthink today, emphasizing the importance of collecting and visualizing data, diagnosing issues at scale, and automating fixes. Guillaume shares several real-world examples of how Nexthink’s approach has helped organizations identify and resolve complex IT issues efficiently.

Guillaume also discusses the potential implications of Nexthink’s approach for IT teams, such as redefining the roles of L1, L2, and L3 support.

Register for Experience Everywhere here and take the DEX Certification series here.

And to listen to more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple PodcastsSpotify, or your preferred podcast platform.

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Thomas McGrath is a writer, filmmaker, and podcaster. He has been published everywhere from VICE to Computer Weekly, and is the producer and co-host of the Digital Employee Experience Show. Learn More

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