Jon Cairns (Senior Vice President for Technical Services, Nexthink) is welcomed by Dina, Sean and Tom as a first time guest, to discuss what is fast becoming a very timely and significant topic: DEX maturity and the cultural components for successful DEX application inside organizations.
In addition, Jon elaborates on the evolution of customer success and emphasizes understanding and delivering on business outcomes as the essence of effective support. A great Reality Bytes debut from a Nexthink legend!
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