The team sits down with Maurice van den Driessche, Senior Solution Consultant at Nexthink, to explore the real-world evolution of XLAs. With nearly seven years at Nexthink and deep experience in IT governance and service management, Maurice offers candid insights on the power and pitfalls of experience-level agreements in 2025. From sentiment-driven IT to the emergence of the Experience Management Office, this episode is a must-listen for anyone aiming to move beyond KPIs and into actionable, people-first service transformation.
Listen to Alan Nance on XLAs here.
Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here.
Register for Nexthink Experience 2025 here.
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here.
Download a free copy of Forrester's 2024 EUEM Wave™ report here.
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