Digital Employee Experience (DEX) isn’t just another tool in your IT toolkit—it’s a paradigm shift. In today’s evolving workplace, creating a seamless, productive, and engaging digital environment for employees isn’t about upgrading a help desk or bolting on new software. It’s about a transformation that touches every part of an organization. As we launch our new video series, we’re excited to explore the strategies and insights of organizations that have successfully navigated different stages of their DEX maturity journey.
The first video in our series, “The Art of the Possible: Drawing Up Your DEX Strategy,” brings together two real DEX experts, Emily Schlick, Director of Strategic Business Operations at Vizient, and Zakir Mohammed, AI & Automation Manager at Toyota, to reflect on their initial year of DEX implementation. Their experiences shine a light on the transformative potential of DEX—and the strategic groundwork needed to make it happen.
DEX: A Transformation, Not a Technology
Unlike traditional IT investments that may aim to replace existing systems with something marginally better, DEX requires a wholly different approach. It’s about creating something entirely new: an ecosystem that empowers employees and optimizes their digital interactions at every level. This transformative process starts with a mindset shift.
As Emily Schlick notes in the video:
“It all starts with that strategy of how are you going to run your internal operations of your digital employee experience team, what kind of resources do you need to be successful, how are you going to get content to the organization, collect it from the organization, and once you do, what are you going to do with that?”
This sentiment underscores the need for organizations to think beyond technology. It’s about redefining operations, aligning resources, and building processes that prioritize the employee experience.
People and Processes: The Backbone of DEX
Operationalizing DEX isn’t just a technical challenge; it’s a people and process challenge. Schlick’s emphasis on strategy highlights the importance of planning how teams will operate, interact, and execute. Similarly, Mohammed’s reflection on Toyota’s journey underscores the value of having a strong partner to guide this transformation:
“Nexthink is a great partner. From sales executives to all the levels, we have clear communication, regular checkups. Nexthink has been in our journey since the beginning. They conducted POCs, helped us build a business case, helped us with customer reference scores, and building a proof of concept.”
The collaboration between Toyota and Nexthink demonstrates that DEX success isn’t achieved in isolation. Additionally, a transformation of this scale needs more than technical expertise—it needs leadership. Executive buy-in is crucial to allocate resources, set priorities, and establish a shared vision for DEX. Leaders play a pivotal role in championing this new approach and ensuring that it resonates across the organization.
Charting Your DEX Path
Whether your organization is just beginning its DEX journey or exploring new horizons, the insights shared by Vizient and Toyota offer a valuable roadmap. Success starts with a strategy that addresses not just the what but the how. It’s about recognizing DEX as a transformation that reshapes people, processes, and mindsets—not just technology.
This is just the beginning of an ongoing conversation about redefining what’s possible for the digital employee experience. Stay tuned for the next chapter in this special video series!