Tom assembles the “Spark Avengers” for a deep dive into the most talked-about innovation in IT: Nexthink Spark, the personal AI agent for every employee. Joined by Moe Haidar, Denis Schertenleib and Matt Rose, the team unpacks how Spark evolved from early LLM experiments into an enterprise-ready, autonomous IT agent already delivering 70%+ first contact resolution. From printers and frozen cameras to complex root-cause analysis, Spark is transforming support from reactive to proactive. They explore the technology, the personality, the partnerships and the roadmap ahead—and what it all signals about the future of IT operations and digital employee experience.
Oh - and we preview the new DEX Show music, too!
Learn more about Spark: https://nexthink.com/platform/spark