Employee Experience

The DEX Show | Podcast #63 – Experience Rebels: fighting for the DEX tipping point (w/ Josh Sultan)

The DEX Show | Podcast #63 – Experience Rebels: fighting for the DEX tipping point (w/ Josh Sultan)
July 12, 2023

Fantastic writer and DEX specialist Josh Sultan joins the DEX Show with Tim and Tom for the first time.

They discuss:

  • Obstacles to DEX adoption, particularly traditional attitudes in leadership positions.
  • Skills and education for DEX success, emphasizing the importance of empathy, storytelling, and more.
  • The role of AI in DEX, with the potential for data democratization, natural language processing, and hyper-personalization.
  • Remote work trends and the importance of maintaining a strong focus on employee experience.

They also look at Josh’s recent article on DEX and AI. You can contact Josh and find out more at

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Tim Flower is the VP of DEX Strategy at Nexthink and the co-host of the DEX Show Podcast, a show dedicated to technology and change-management professionals interested in improving the way we work. He has worked in enterprise IT for over 30 years, and since joining Nexthink in 2015, he has helped businesses large and small around the world to understand the power of information when viewed through the end-user. Tim is also the author of the new book, DEX for Dummies, a practical guide for organizing and executing an effective DEX strategy in any organization.  Learn More

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