Roy Atkinson (writer, analyst, speaker, and CEO at Clifton Butterfield) joins the show, to look at the analogies between the adoption of Enterprise Service Management, and modern-day Experience Management.
Drawing from Roy’s seminal article, “Enterprise Service Management: The Top Five Things You’re Not Doing,” Tim, Tom and Roy explore the original list and bring it bang up-to-date, looking at it through the lens modern-day Experience Management, and examining everything from cultural change to tooling and internal comms.
Together the hosts and Roy explore how Experience Management translates into broader digital transformation strategies.
You can reach Roy at cliftonbutterfield.com, follow him on Twitter (@RoyAtkinson) and read the original article, “Enterprise Service Management: The Top Five Things You’re Not Doing” here.
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