This week we bring you another special “live from the road” episode of the DEX Show – as we sat down with Southwest Airlines’ Derek Whisenhunt ahead of his amazing talk at Experience Everywhere in New York City!
If you’ve ever wondered what separates a best-in-class airline from the rest of the pack, this episode’s for you. Derek reveals how Southwest has built its reputation for stellar customer experience, as well as:
  • How old-fashioned business models can evolve rapidly in the era of digitization.
  • Why digital employee experience and customer experience are two sides of the same coin.
  • Strategies to improve DEX for employees on the ground and in the air.
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