The DEX Show | Podcast #42 – Top 5 Experience Enablers w/ Andrew Hewitt (Forrester)

The DEX Show | Podcast #42 – Top 5 Experience Enablers w/ Andrew Hewitt (Forrester)
September 14, 2022


What do you need to provide a great digital employee experience?

In today’s episode, one of the foremost experts in EUEM technology provides the definitive answer to that crucial question.

We’re chatting once again with Andrew Hewitt, senior analyst at Forrester and the author of The Forrester Wave™: End-User Experience Management, Q3 2022. This report delivers deeply researched analysis of the top EUEM vendors in the world – and Andrew’s brought the same level of illuminating insight to his appearance on the DEX Show.

Join us as we break down the top 5 capabilities you need from your DEX technology in order to provide the best possible digital experiences. Andrew’s stellar analysis will answer all your questions about:

  • How experience data and qualitative feedback has evolved in recent years.

  • What separates a must-have capability from a commodity in your tech stack.

  • The tactics that make or break a support model in today’s EUEM market. 

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (

Click here to download the full Forrester Wave™report.

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple PodcastsSpotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Tim Flower is the VP of DEX Strategy at Nexthink and the co-host of the DEX Show Podcast, a show dedicated to technology and change-management professionals interested in improving the way we work. He has worked in enterprise IT for over 30 years, and since joining Nexthink in 2015, he has helped businesses large and small around the world to understand the power of information when viewed through the end-user. Tim is also the author of the new book, DEX for Dummies, a practical guide for organizing and executing an effective DEX strategy in any organization.  Learn More

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