For years, as long as the lights stayed on green and the tech was working, IT employees had done their job while tucked away in a nondescript cubicle.
Fast forward to today and the hybrid work life as well as the growing need for user employee experience has revolutionized how IT is run.
However, this creates a block: How do employers continue to cater to their customers while making sure their employees have the workspace and tools they need to thrive?
In today’s episode, we chat with Adam Harding, Chief Technologist at Softcat, about personalization of the employee and user in the IT industry.
How standardization helps the few not the masses
The consumerization of digital transformation
Why the employee experience and user experience is the future of IT
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
- The Ultimate List of Digital Employee Experience Job Titles
- The DEX Show | Podcast #13 – Technologist Table Stakes w/ Mary K. Pratt and Sean Malvey
- The DEX Show | Podcast #15 – Tech & the Real Meaning of Productivity w/ Neil Miller
- The DEX Show | Podcast #14 – The 5 Worst Things About Working in IT
Tim Flower is the VP of DEX Strategy at Nexthink and the co-host of the DEX Show Podcast, a show dedicated to technology and change-management professionals interested in improving the way we work. He has worked in enterprise IT for over 30 years, and since joining Nexthink in 2015, he has helped businesses large and small around the world to understand the power of information when viewed through the end-user. Tim is also the author of the new book, DEX for Dummies, a practical guide for organizing and executing an effective DEX strategy in any organization. Learn More