The Digital Employee Experience Show

 This episode features Mario Tarallo, a seasoned Nexthinker with six and a half years of experience helping to develop core digital employee experience solutions. The conversation delves deep into Nexthink Assist, in particular. Released a few months ago and still making huge waves across the industry, Assist is driven by generative AI and large…

Last week, Tim and Tom hosted a very special DEX Show episode LIVE at an incredible, standing-room-only Experience Everywhere event in London. They were joined for the occasion by two amazing guests – Darren Wright (Vice President, Information Technology, Honeywell) and former F1 driver and entrepreneur Robert Doornbos. It was an amazing conversation in front…

A lot has changed in the digital workplace over the past few years. But where does all this change leave IT? In a very special episode of Reality Bytes, regular RB panelist Sean Malvey goes 1:1 with Tom to discuss Nexthink's new State of the DEX Industry Report, based on a Vanson Bourne digital employee…

  Tim and Tom dig deep into Nexthink's upcoming Experience Everywhere 2023 Tour, taking place as of next week across four amazing cities: London, Paris, Boston, and Munich. To hear more about some of the highlights (which include special DEX Show Live events in Boston and London) they are joined by Paul Gentile, VP for…

  In this episode, Digital Experience Specialist Jim Graziano joins Tim and Tom to discuss his successful implementation of a real-world corporate “Tech Café”– a resource Jim started at Ball Corporation, and recently covered for the DEX Hub. The Tech Café was inspired by Apple’s Genius Bar. Both have a concierge-style walk-up service where customers/users can…

  Nexthink is a community of changemakers. This not only applies to our engineers, it includes our customers as well – all of them, without fail. It’s what makes today’s Reality Bytes special guest, Jon Leighton (Head of Digital Community and User Groups), such an interesting one. Jon’s role is focused on pulling together the…

  Few have more experience implementing DEX than Emily Schlick. On this special episode, Emily shares the story of an amazing career introducing DEX across multiple big names in the healthcare and pharmaceutical industry, including Express Scripts, Cigna and now now Vizient. Tim and Tom cover the following topics (among others) with Emily: How the…

  We’ve all been there: staring at a laptop screen during a video call where everything’s going wrong – audio that goes in and out, choppy video quality, sudden disconnections, you name it. If you think this is an unavoidable consequence of navigating the modern workplace, today’s episode of Reality Bytes is here to prove…

  The DEX Show welcomes back Dr. Brennan Jacoby, Philosopher & Founder of Philosophy at Work, to discuss recent developments in technology and the digital workplace from his distinct and unique point of view. They discussed… What philosophy has to say about AI, ChatGPT and the future of work The changing ‘social contract’ between employers…

  How can data tell a story? That’s the question we answer on this week’s Reality Bytes, as Tom, Sean, and Oriana are joined by Ashwini Ingale, Nexthink’s Principal Product Designer, UX. Ashwini brings to the show her deep knowledge in the world of UX and data visualization, exploring the ways in which data can…

  For his second appearance on the DEX Show, author and analyst Charles Araujo offers a thorough, insightful and objective survey of the whole experience landscape. Araujo is able to sift the significant from the overhyped like few others. In this discussion with Tim and Tom he examines: The full picture of the digital workplace…

Inspired by some outstanding content on the DEX Hub covering the evolution of IT support, this week Sam, Oriana, Megan and Tom get stuck into the question of “perception vs reality” as it pertains to technology failure around hardware. The team consider the phenomenon from both sides of the divide – users and IT – and…

  Have you ever wondered why some digital apps – and digital workplaces – offer smooth, enjoyable user experiences, while others can’t seem to figure it out? This week’s episode of the DEX Show will shed some light on that confounding question, as Tim and Tom are joined by Satyam Kantamneni, Managing Partner at UXReactor…

  On this week’s Reality Bytes, Tim Flower, Tom McGrath, Sam Holzman and Dina Elshawaf are joined by Andy Philp, product marketing director at Nexthink. Andy sheds light on one of most innovative new DEX products we’re likely to see released across the industry in 2023: Amplify – Nexthink’s new easy-to-install, platform-agnostic browser plugin Find…

What does ChatGPT mean for EUC professionals, IT, the digital workplace & work at large? Heck, what does ChatGPT mean for human life itself? With such weighty, pressing questions to answer and address, the DEX Show knew it was time to call show regular Geoffrey Wright, Global Solution Owner-Digital Experience at Mondelēz International, to join…

Last week, Reality Byters Tim, Tom, Megan, Sam and Oriana met in Boston, at Nexthink’s HQ, to record and film the first-ever in-person epsiode of Reality Bytes, and celebrate the launch of Nexthink’s brand new series of DEX Management Certifications. The team discuss the design and purpose of the new free digital course series, the…

Jacob Morgan is one of the most significant voices in the entire Employee Experience space, and he arrived for his first appearance on the DEX Show in a “salty, positive, optimistic” (his words) mood. In this one of the most provocative DEX Show episodes ever, Jacob asks whether employee power hasn’t gone *too far* –…

On this week’s Reality Bytes, Tom McGrath, Megan Brake and Dina Elshawaf are joined by a very special guest, Nexthink’s Chief Product Officer Sam Gantner. It’s a great conversation, covering the challenge of maintaining a culture of innovation, the origins of Infinity, automation in the workplace and the wealth of new products coming to Nexthink…

How did DEX technology become essential? In today’s episode, Tom is joined by Steve Walsh (Senior Consultant, Ayla Consulting) for an illuminating conversation that looks into both the past and future of DEX-driven IT. They discuss: First experiences with DEX technology How DEX has become an essential security and compliance facilitator. Predictions for the future…

Between chatbots capable of writing entire articles and apps that can churn out unique, beautiful visual art in seconds, several innovations over the past year have turned up the volume on a classic question – when does AI go too far? We break down that question and more on this week’s Reality Bytes, as writers…

In today’s episode, Tom and Tim meet Robert Cooke (CTO and Founder, 3Forge), for an absorbing chat about the changing technological face of the finance sector. The guys cover a lot of interesting ground, from complexity, regulations and IT in financial services companies, to new technologies and their potential impact on this highly regulated industry,…

Reality Bytes is back with a special trends and predictions episode from the team – who consider the future of workplace VR, industry-specific cloud services, IT automation and more in a hilarious and lively start to the new year. Journalist Sam Holzman delivers the predictions, while technologists Oriana Ott and Dina Elshawaf, alongside hosts Tom…

If your average primary care physician did everything they were expected to do over the course of a day, their day would be 25 and a half hours long. Because of the impossible workload, anything that can be done to streamline proper operation must be a top priority — helping clinicians get back to what’s…

For the final time in 2022, welcome back to Reality Bytes! Over the last eleven episodes, Nexthink’s top technologists and journalists have brought forward and debated the hottest topics and most urgent trends in the world of DEX. Now it’s time to look back on the entire year and answer: What’s the story of 2022…

In a world where everything has a lifecycle, what can we do to create greener practices across waste? Circular economics steps beyond measuring carbon emissions and may be the answer to improved sustainability. In today’s episode, we chat with Marvin Nussek, Finance & Indicator Strategist at Circle Economy. Marvin explains the core of circular economics,…

The Genius Bar revolutionized Apple’s physical stores and customer interactions – but can IT departments replicate their success in the modern workplace? Find out in this week’s episode of “Reality Bytes”, where journalists and technologists discuss and debate the topics that matter most in the world of DEX. In this episode, writers Sam Holzman and…

In today’s episode, we chat with Nancy Goebel, Deputy CEO at the Digital Workplace Group, about digital workspaces — a necessity in today’s world that demands more effort towards employee satisfaction and engagement.     But not everyone is comfortable with this shift from a traditional workspace. It’s why leaders must act as stewards of change…

In this episode, writers Sam Holzman and Megan Brake are joined by technologists Oriana Ott and Dina Elshawaf to consider some of the most notable customer presentations from the Experience Everywhere 2022 world tour. Megan picks a fascinating story from the Experience New York, where Gary Sherman from Liberty Mutual shared with his panel how…

This week we bring you another special “live from the road” episode of the DEX Show – as we sat down with Southwest Airlines’ Derek Whisenhunt ahead of his amazing talk at Experience Everywhere in New York City! If you’ve ever wondered what separates a best-in-class airline from the rest of the pack, this episode’s…

What can technology used to design the modern baseball stadium teach us about the modern workplace? You’ll find out in this week’s very special episode of “Reality Bytes”, where journalists and technologists join forces to discuss and debate the topics that matter most in the world of DEX. In this episode, writers Sam Holzman and…

This week we bring you a very special episode of the DEX Show – as we spoke with Sally Winston, Head of EX Solutions Strategy EMEA at Qualtrics, live in London! Ahead of her riveting presentation at Experience Everywhere, Sally sat down with co-hosts Tim & Tom to offer even more insights from one of…

  Welcome back to another edition of Reality Bytes, where Nexthink’s top journalists and technologists join forces to discuss and debate the leading stories in the world of DEX! This week, writers Sam Holzman and Megan Brake sit down with technologist Oriana Ott, leaving no stone unturned as they break down two of the trends…

  In today’s episode, we chat with Martha Heller, CEO of Heller Search Associates and a returning guest, to the show to tap into her expertise as an executive and an IT leadership guru as we continue to try to answer the question “what happens next?” post-pandemic and Great Resignation. Join us as Martha gives…

  Welcome back to a special “Reality Bytes”, where a solo Tom is joined by Megan, Sean, Oriana and Dina to consider the timely topic of digital employee experience (DEX) and hype. The discussion follows the appearance of both Forrester’s EUEM Wave report from earlier this year, and Gartner’s Market Guide for DEX Tools last…

  In today’s episode, we chat with Patti Blackstaffe, CEO and Transformation Specialist at GlobalSway, as she explains how the employee experience is continuing to change the face of the workplace and why investing in the employee experience is should be a priority for every organization. We discuss: Transitioning into a post-pandemic workplace with the…